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Knowledgebase
General questions
(4)
What is the "Mitarbeiter-PC-Programm"?
What financial advantage does the MPP offer?
Who is eligible to participate in the MPP programme?
Vorteilsrechner
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Contract & Taxes
(4)
How do I pay the monthly usage instalments?
When do I start paying the usage rate?
Invoice for the device value
Pregnancy, parental leave & partial retirement
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Login & Account Access
(6)
Error message "Missing order authorisation"
Reset password for your dedicom account
Setting Up Two-Factor Authentication (2FA) in the dedicom Account
Einrichtung der Zwei-Faktor-Authentifizierung (2FA) im dedicom Konto mit manueller Eingabe der Zeichenfolge
Password reset does not work
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Bestellung
(3)
Possible shopping basket adjustments
Other electronics or consumer electronics
Availability
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Delivery & Shipping
(3)
When will the delivery take place?
What should I do in case of a longer absence?
What should I pay attention to when the devices are delivered?
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Product support
(12)
Information about your service package
Service packages purchased by 30 September 2026
dedicom uptime – Service Pakete ab dem 1. Oktober 2026
Manufacturer Support in Warranty Cases
Manufacturer Contact Details
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End of Usage Period & Deadlines
(5)
I leave the company before the period of use ends. What do I have to do?
When do I have to make a decision?
My regular end of use is coming up. What do I have to do?
Do I have to go through the steps even if I do not wish to accept any items?
When do I have to make my decision?
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Device Return After the Usage Period
(7)
When does the return have to be made?
Return of devices (end of use)
Can I return a damaged item after the end of use?
I have made the return and have not yet received a confirmation?
Does the return have to be in the original packaging?
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Device Purchase After the Usage Period
(4)
Can the purchase be deducted from my salary?
Is it possible to buy the devices?
When I complete the purchase, when will the payment be made?
How do I get an offer to buy?
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Payment & Billing
(5)
When will I receive the invoice?
SEPA direct debit mandate was accepted but no payment has been made. What does this mean?
Why doesn't my invoice include all paid monthly installments after the regular end of use?
What do I need to know about the invoice?
Have I triggered a double payment?
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