With the Service Packages, you receive an attractive and uncomplicated warranty extension beyond the manufacturer's warranty, if it is less than 24 months. This means the device is protected throughout the entire leasing period, and you incur no costs should a technical defect occur.
In addition, from the Plus Service Package onwards, you can also insure yourself against mechanical damage. With the Premium Service Package, loss and theft are also covered.
To use this service, contact Smart Support directly. As a dedicom customer, you also have the option of taking your device directly to a COMSPOT branch. These are being continuously expanded across Germany; you can view the current locations here: COMSPOT*
| Service Package Basis | Service Package Plus | Service Package Premium |
| Hotline service with user advice | Hotline service with user advice | Hotline service with user advice |
| Prioritised e-mail support | Prioritised e-mail support | Prioritised e-mail support |
| Fast-lane repair & service at the service partners | Fast-lane repair & service at the service partners | Fast-lane repair & service at the service partners |
| Prioritised dispatch for faster device delivery in the event of damage | Prioritised dispatch for faster device delivery in the event of damage | Prioritised dispatch for faster device delivery in the event of damage |
| Processing of claims with the insurance company (coordination of cost estimates and subsequent settlement) via the service partners included. | Processing of claims with the insurance company (coordination of cost estimates and subsequent settlement) via the service partners included. | Processing of claims with the insurance company (coordination of cost estimates and subsequent settlement) via the service partners included. |
| Free check-up and cleaning during the leasing period | Free check-up and cleaning during the leasing period | |
| EOT check-up at the end of the contract with status certificate | ||
| Easy set-up: set-up and data transfer at the local service partners | ||
| Including Device/Mobile Protection Basis | Including Device/Mobile Protection Plus | Including Device/Mobile Protection Premium |
| Design, material or manufacturing defects after the manufacturer's guarantee and warranty have expired | Design, material or manufacturing defects after the manufacturer's guarantee and warranty have expired | Design, material or manufacturing defects after the manufacturer's guarantee and warranty have expired |
| Operating errors and clumsiness (fall, breakage, liquids) | Operating errors and clumsiness (fall, breakage, liquids) | |
| Short circuit and/or overvoltage | Short circuit and/or overvoltage | |
| Fire, blaze, lightning strike, explosion, smouldering, scorching, glowing or implosion | Fire, blaze, lightning strike, explosion, smouldering, scorching, glowing or implosion | |
| Storm, frost, hail, rockfall | Storm, frost, hail, rockfall | |
| Water, humidity and moisture (also due to weather conditions) | Water, humidity and moisture (also due to weather conditions) | |
| Internal batteries (if they have lost more than 50% power) and are not older than 36 months | Internal batteries (if they have lost more than 50% power) and are not older than 36 months | |
| Premature wear and tear (not foreseeable) | Premature wear and tear (not foreseeable) | |
| Robbery, burglary and theft (including from means of transport, provided the device was not visible from the outside) |
*To use the service at the branches, you will need the serial number of your device. You can find this in the dispatch notification and your delivery note. Please keep this safe.
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