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Knowledgebase
General questions
(4)
What is the "Mitarbeiter-PC-Programm"?
What financial advantage does the MPP offer?
Who is eligible to participate in the MPP programme?
Vorteilsrechner
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Contract & Taxes
(4)
How do I pay the monthly usage instalments?
When do I start paying the usage rate?
Invoice for the device value
Pregnancy, parental leave & partial retirement
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Login & ordering
(4)
Error message "Missing order authorisation"
Possible shopping basket adjustments
Other electronics or consumer electronics
Availability
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Delivery & Shipping
(4)
When will the delivery take place?
What should I do in case of a longer absence?
How will I be informed about delays of delivery?
What should I pay attention to when the devices are delivered?
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Product support
(9)
The service packages at a glance
Manufacturer Support in Warranty Cases
Manufacturer Contact Details
Device Modification by Third Parties
Delivery note as proof of ownership
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End of contract & acquisition
(12)
Is it possible to buy the devices?
I leave the company before the period of use ends. What do I have to do?
Return of devices (end of use)
When does the return have to be made?
Can I return a damaged item after the end of use?
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